If the Shock Sensor is RED, this indicates rough handling. If it is MISSING, or if there is visible damage to the crate, take pictures and make a note on the Bill of Lading (BOL).
AT A MINIMUM, PEEK INTO THE CRATE. Most drivers are NOT going to wait for you to open the crate, so at a minimum you must peek into the crate from the top. You may want to have a step stool handy for this. And add a note on the BOL before signing and document with photos.
If the visible damage appears to be cosmetic, i.e., a tile missing or a scratch to the stucco, then accept delivery notating the damage and noting “CONCEALED DAMAGE UNKNOWN AT TIME OF DELIVERY,” unless the driver has allowed you time to fully inspect the interior of the oven dome.
FAILURE TO PERFORM THESE STEPS, MAY JEOPARDIZE YOUR CLAIM AGAINST THE SHIPPER and DELAY any replacement oven if the damage is unrepairable.
Customer Pick-up or Booking of their own shipment: The customer is responsible for all damages once they pick up or when the shipment changes hands to their selected carrier.